How we research
Guides begin with primary sources — corrections websites, BOP resources, FCC calling rules, and facility policies. Each piece answers a real reader question directly and completely.
Editorial & Content Policy
How we research, write, review, and update the information we publish — and how we verify it.
Families come to us during stressful, high-stakes moments.
The guidance we publish can influence real decisions about money, freedom, and staying connected. We take that responsibility seriously — favoring plain language, clear next steps, and honest answers over filler or unnecessary sales pressure.
Expertise & experience
Writers work with our operations team — the people who handle facility rules, fulfillment, and support daily — so guidance reflects how mail, bail, and calls actually behave in practice.
Review & fact-checking
Before publishing we check claims against sources, remove ambiguity, and verify practical steps — especially numbers that affect legal or financial decisions.
Keeping content current
Facility rules, fees, and laws change frequently. We revisit key pages on a recurring basis and update affected guidance rather than leaving stale advice in place.
Sources & data integrity
Records come from public sources as described on our data source page. We do not alter underlying records and provide a path to request correction or removal.
Corrections policy
Spot an error? Email [email protected]. We review every report and correct confirmed mistakes promptly.
Independence & dignity
Editorial standards that protect readers
Advertising & independence
We earn from services we offer, but that does not buy favorable coverage. We include lower-cost and free alternatives where they exist.
Presumption of innocence
An arrest is not a conviction. We write about people, not just cases, and avoid sensationalism.
AI & human oversight
Tools may assist research and drafting, but every page is shaped, reviewed, and approved by accountable people before publication.
Reader feedback
Readers are one of our best quality controls. When someone reports a changed rule, an outdated price, or unclear explanation, we investigate, verify against current sources, and update affected content. That feedback loop catches the policy shifts and fee changes that are easy to miss otherwise.
Meet the writers on our team page — each with a public author profile and listed articles.
See also our about, data source, and disclaimer pages.
Find your loved one and take the next step
Search 50 US jails and prisons, then post bail, send mail, ship a care package, or lower your call costs — all in one place.