Terms of Use

The agreement governing your use of PrisonAssist.com, user accounts, services, and partner searches.

Not a consumer reporting agency — FCRA restrictions apply

PrisonAssist.com and our partner TruthFinder are not consumer reporting agencies as defined by the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. Information on this Site and through our search partners is compiled from public records and is provided for personal, informational purposes only.

You may not use this Site or partner search results for any FCRA-regulated purpose, including:

  • Employment screening. Pre-employment background checks, promotion, demotion, termination, or screening of employees, contractors, or volunteers.
  • Tenant & housing screening. Decisions about leasing, renting, selling, or retaining residential or commercial property.
  • Household worker screening. Screening nannies, babysitters, caregivers, housekeepers, gardeners, or other domestic workers.
  • Professional services screening. Screening teachers, tutors, coaches, doctors, personal trainers, or similar service providers.
  • Credit, insurance & loans. Assessing creditworthiness, insurance eligibility, or eligibility for loans, mortgages, or other extensions of credit.
  • Education & scholarships. Determining eligibility for educational programs, grants, scholarships, or financial aid.
  • Consumer eligibility. Business transactions or account reviews that determine a consumer's eligibility for a product, service, or benefit.

Permitted uses generally include personal research about yourself, reconnecting with people you know, and similar non-FCRA purposes consistent with TruthFinder's permitted uses. See our Terms of Use and Disclaimer.

Affiliate disclosure — TruthFinder

PrisonAssist.com is an independent website and an affiliate marketing partner of TruthFinder. When you follow links from our Site to TruthFinder and sign up for a paid membership or purchase a service, we may receive compensation at no additional cost to you.

TruthFinder is a separate company. Your relationship with TruthFinder — including account registration, recurring subscription billing, search results, refunds, and data practices — is governed by TruthFinder's own Terms of Service, Privacy Policy, and Billing Policy. We do not control TruthFinder's services, pricing, or cancellation process.

Subscription notice: TruthFinder memberships are typically billed on a recurring basis until cancelled. Review pricing and billing terms on TruthFinder before completing a purchase. To cancel, follow TruthFinder's cancellation instructions.

Last updated: 2026. By using PrisonAssist.com (the "Site," "we," "us," or "our"), you agree to these Terms of Use and our Privacy Policy, Disclaimer, and Refund & Cancellation Policy, each incorporated by reference. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site, create an account, or purchase services. By using the Site, you represent that you meet these requirements and that all registration information you provide is accurate and current.

2. User accounts

You may register for a free client account using supported sign-in providers (such as Google or Facebook) or other methods we offer. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, pose a security risk, or are used for prohibited purposes.

3. Services we offer

The Site provides:

  • A free directory of arrest and inmate records compiled from public sources;
  • Informational guides and facility content;
  • Paid family services such as bail bond referrals, inmate mail, care packages, and discounted phone calls, fulfilled by third-party providers; and
  • Links to paid public-records searches operated by TruthFinder, our affiliate partner.

Fees, delivery times, facility restrictions, and availability vary and are disclosed at checkout or on the relevant service page. We may modify or discontinue any feature with reasonable notice where practicable.

4. FCRA and permitted use

The Site is not a consumer reporting agency under the Fair Credit Reporting Act (FCRA). Directory information and links to TruthFinder are for personal, informational purposes only. You agree not to use the Site or any information obtained through it for any purpose governed by the FCRA, including employment screening, tenant screening, credit or insurance decisions, education or scholarship eligibility, or screening household or professional workers. See the prohibited uses listed in our Disclaimer.

5. Acceptable use

You agree to use the Site lawfully and respectfully. You will not:

  • Harass, threaten, stalk, or harm any person, or use information to discriminate unlawfully;
  • Scrape, crawl, or automate access in a way that burdens our systems or violates robots rules;
  • Attempt to bypass security, access another user's account, or interfere with Site operation;
  • Misrepresent your identity or affiliation;
  • Use the Site for any unlawful purpose or in violation of applicable state or federal law;
  • Promote TruthFinder or Site search results for FCRA-prohibited purposes.

6. Third-party services and terms

Many services are provided by independent third parties — licensed bail agents, mail and fulfillment vendors, phone providers, payment processors, OAuth identity providers, and TruthFinder. When you use a third-party service, you enter a direct relationship with that provider under their terms and privacy policies. We are not responsible for third-party acts, omissions, pricing, billing, subscription renewals, or data practices. Your use of TruthFinder is subject to their terms.

7. Payments and subscriptions

Orders for our family services are processed through our checkout flow and third-party payment processors. You authorize charges for the amounts shown at purchase. Paid TruthFinder memberships are billed by TruthFinder on a recurring basis until cancelled per their billing policy — review their pricing and cancellation terms before subscribing. Refunds are governed by our Refund Policy and, for TruthFinder, their billing policy.

8. Intellectual property

The Site's design, original text, logos, and compiled presentation are owned by PrisonAssist.com or its licensors and may not be copied or reused without permission. Public records displayed on the Site remain public records; our selection, arrangement, and added editorial content are protected.

9. No professional advice

Site content is informational only and does not constitute legal, financial, medical, or other professional advice. Consult qualified professionals for advice about your specific situation.

10. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT DIRECTORY DATA OR THIRD-PARTY REPORTS ARE ACCURATE, COMPLETE, OR CURRENT.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PRISONASSIST.COM AND ITS OWNERS, OPERATORS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE STATES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless PrisonAssist.com and its operators from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Site, violation of these Terms, violation of law (including misuse of records in violation of the FCRA), or infringement of third-party rights.

13. Disputes and governing law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law rules, except that mandatory consumer protection laws of your state of residence may apply to the extent they cannot be waived. Before filing a formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there, except where applicable law requires disputes to be heard in your home state.

14. Changes

We may update these Terms from time to time. Material changes will be reflected in the "last updated" date. Continued use after changes take effect constitutes acceptance. If you do not agree to revised Terms, stop using the Site and close your account.

15. Contact

Questions about these Terms: [email protected].